Effective Date: 2nd Aug 2024
At Nilofer Gift, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your shopping experience remains positive and hassle-free.
1. Returns
- Eligibility: We accept returns for most items within 4 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Customized or personalized items are not eligible for return.
- Return Process: To initiate a return, please contact our customer service team at helpnilofergift@gmail.com or via WhatsApp at 8830108369. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
- Processing Time: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
- Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at helpnilofergift@gmail.com or via WhatsApp at 8830108369.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Customized or personalized items
- Gift cards
- Items marked as final sale
5. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
- Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at helpnilofergift@gmail.com or via WhatsApp at 8830108369.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Nilofer Gift Riddhi Siddhi Complex, A2 303, Temghar Pada – Bhadwad Rd, Bhadwad, Bhadwad Gaon, Sonale Village, Bhiwandi, Maharashtra 421302 WhatsApp: 8830108369
Email: helpnilofergift@gmail.com
We are here to help and ensure your shopping experience with Nilofer Gift is pleasant and satisfactory.